Refund Policy

Tenalord sells monthly plans for tenants and landlords and a monthly landlord verification add-on. Current prices are on our pricing page.

• Each payment covers one month from the moment it clears.
• Nothing renews automatically, so there is nothing to cancel. Your plan simply ends if you don't pay again.
• We never take rent or deposits. Money paid to a landlord is between you and the landlord.

• Duplicate charge: you were charged twice for the same purchase.
• Failed activation: the payment cleared but your plan or add-on was not activated and we can't fix it within 2 working days.
• Charged but not delivered: money left your account but Pesapal shows the payment as failed or reversed and it was not returned to you.
• Verification not reviewed: you paid for verification and submitted your documents, but our team didn't review them within 5 working days, or rejected the request without reviewing it (for example, because of a fault on our side).

• Part of a month you have already used, or a plan you stopped using.
• A verification request we reviewed and rejected because the documents were unclear, didn't match or were false.
• Accounts suspended for breaking our Terms of Service.
• Requests made more than 14 days after the payment.

Nothing in this policy affects refund rights you have under Ugandan law.

Within 14 days of the payment, email marybright864@gmail.com or use the contact form with the topic “Billing & refunds”. Include:

• The email address on your Tenalord account.
• The Pesapal reference or confirmation code from your receipt email.
• What went wrong.

• We reply within 2 working days to confirm whether your refund is approved.
• Approved refunds go back to the original payment method through Pesapal within 10 working days. Mobile money refunds usually arrive sooner; card refunds can take longer depending on your bank.
• When we refund a plan or add-on, it ends on the same day.